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01-20-2011 10:55 PM
EVEN if you have done this already, please do it again, as prescribed here:
Do a simple reboot , or what some call a "hard reset" on the BlackBerry in this manner:
With the BlackBerry device POWERED ON, remove the battery for FIVE MINUTES, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
Anything? If not...
1) Make sure you have Blackberry Desktop Manager installed.
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
07-30-2012 02:55 PM
when i got into the apploader i didnt see the USB PIN: Unknown. also my blackberry will remain connected to a wall charger but when plugged into the computer it just keeps coming connected and unconnected.. it will not stay connected to the computer long enough for me to get anything done.