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New Contributor
Posts: 2
Registered: ‎01-20-2011
My Device: blackberry storm 2
My Carrier: verizon wireless
Accepted Solution

reset on blackberry storm 2

does anyone know how to reset my blackberry storm 2 its on a white screen that says device error 370

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: reset on blackberry storm 2

EVEN if you have done this already, please do it again, as prescribed here:

Do a simple reboot , or what some call a "hard reset" on the BlackBerry in this manner:

With the BlackBerry device POWERED ON, remove the battery for FIVE MINUTES, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.


Anything? If not...

 

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

 

 

 

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New Contributor
Posts: 2
Registered: ‎01-20-2011
My Device: blackberry storm 2
My Carrier: verizon wireless

Re: reset on blackberry storm 2

hey it worked like a charm .... i really appreciate it u definatly know ur stuff...

New Contributor
Posts: 2
Registered: ‎07-27-2012
My Device: Blackberry Storm 2
My Carrier: Verizon

Re: reset on blackberry storm 2

when i got into the apploader i didnt see the USB PIN: Unknown. also my blackberry will remain connected to a wall charger but when plugged into the computer it just keeps coming connected and unconnected.. it will not stay connected to the computer long enough for me to get anything done.