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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-27-2013
My Device: Torch 9800
My Carrier: AT&T

reset user name and password

I need to change my email settings in my phone and I have not needed my password since I purchased the phone 2 1/2 years ago.  I received an email from BB showing my user ID but one is incorrect.  How can this be reset?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: reset user name and password

Hi scottj


Welcome to BlackBerry Support Forums


There are many ways to reset our BlackBerry ID password as well as to change or Update the Username or Email password that we use for our BlackBerry ID . However .. If the Username or the Email that we use for your BlackBerry ID is not valid or is not accessable then we are stuck !

You can try calling your Carrier to know if they can help you with this situation , If that fails then there is no other option but you have to create and use a Complete new BlackBerry ID using a valid Email address. Refer to this Knowledge Base for help :


KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

However .. while doing so , you will loose access to any of your paid apps that you purchased from BlackBerry World .

Good luck.


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