07-26-2014 10:01 PM - edited 07-26-2014 10:01 PM
The Bold 9900 had been used with BES. Now I wish to use it, without BES, on a POP account.
I have used Desktop to reset to factory. I have used the LOADER.exe compand line to /resettofactory.
Regardless, after it reboots, and I try to add the POP account, I get.
No accounts activated
To activate your enterprise account, enter
details provided by your system
administrator in the fields below.
This appears to me to not be factory because there is no place to add a pop account without activating BES.
I just need to get to Yahoo, without BES. Any suggestions?
Solved! Go to Solution.
07-26-2014 10:10 PM
I always thought that a security wipe was the only way to remove an IT policy. To do this, you have to access it from the phone directly. Depending on which OS your phone is running, you'll follow Options>Security>Security Wipe or Options>Phone>Security>Security Wipe. One way or another, you need to do a security wipe on the phone so poke around until you find the correct path to follow.
Let us know if that helps you.
07-26-2014 11:12 PM
I also have done a security wipe directly on the phone. No joy.
According to KB21918 and KB18998, either one should remove BES.
Actually no, give them both a re-read, especially words such as these:
The factory reset performs much like the Wipe Handheld option from the BlackBerry smartphone, with some minor differences.
ResetToFactory, via Loader or the Desktop Software, is the method to remove an IT Policy. Refer:
Now, to the OPs situation...what I suspect is that the device was associated with BES before, and no longer is. Once the IT Policy is removed, then the device should be ready to accept a BIS account from the carrier. You can check if the IT Policy has been successfully removed via this:
If removed, and only Enterprise is offered for email configuration, then the problem is that the device is not receiving BIS service from the carrier.
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
07-26-2014 11:50 PM
Thank you. Using KB30076 I confirmed that BES was removed.
What I hadn't realized, until you clearly explained it, was that BIS, also know as Blackberry Data was required for any email connection.
I had passed my phone on to a friend, who is using ATT's GoPhone pay-as-you-go service. GoPhone does not support Blackberry Data. It only supports regular data, so he is getting text messages, but email is not possible.