10-01-2012 10:04 AM
how can i restore my blackberry bold 9700 back to factory settings?
the phone has a mind of it's own and is driving me nuts, only some buttons are working and it keeps turning itself off, calling random people and so on and it's only been since the last update it did.. need to restore please help!!!
11-16-2012 01:45 PM
Hello...and apologies for the delayed reply!
Hopefully you already have this sorted...but just in case.
To truly do exactly as you ask (reset to factory), follow this procedure:
But, that may or may not help, depending on things. If, for instance, something went wrong during that last update, then the actual thing to try might instead be to reload the OS from scratch.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!