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New Contributor
Posts: 2
Registered: ‎12-01-2012
My Device: BOLD 9780
My Carrier: STC

restoring encrypted data

[ Edited ]

hi

a month ago ive set a password and i encrypted my data on media card ,, 

and yesterday i opened BlackBerry desktop manager and cleared all my data and wiped my device  after backing up

after that i restored all the data but the problem was that i couldn't open my files, photos and videos on media card it says that its encrypted with other device

what can i do
please help

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: restoring encrypted data

Hi Dr_Jo

 

Welcome to BlackBerry Support Community Forums

 

 

Try this Article from Knowledge Base ,see if that resolves your issue.

 

KB31506 : How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer.

 

 

Prince

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New Contributor
Posts: 2
Registered: ‎12-01-2012
My Device: BOLD 9780
My Carrier: STC

Re: restoring encrypted data

thank you ,,
i will try it