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New Contributor
Posts: 8
Registered: ‎11-16-2009
My Device: Not Specified

restoring from blackberry protect on my old phone

Hi,

 

I need to restore a backup on my old phone from Blackberry Protect, but I do not have a data service since it has been moved on my new Z10.  how can I retrieve the data?  I do have a wifi connection on the device!

 

Thanks,

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: restoring from blackberry protect on my old phone

Hello,

You cannot. On a legacy BB, you must have an active and adequate BIS account so as to have any use of the proprietary services, including BB Protect.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 8
Registered: ‎11-16-2009
My Device: Not Specified

Re: restoring from blackberry protect on my old phone