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Posts: 1
Registered: ‎07-16-2012
My Device: 9900 bold
My Carrier: AT&T

retrieve text

my bold 9900 has moisture damage and has been replaced. Although the phone will power up and sync, as soon as you press a key it dies. How can I retrieve the text messages from the phone? i have been told of software that will convert them to Excel files.

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Posts: 94,466
Likes: 24,383
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: retrieve text

Connect your 9900 to the PC and run the Desktop Software and backup.

If it asks you to upgrade anything, CANCEL that and go to the backup.

 

You can tell it to Select ONLY the SMS and Text Messages databases if you want, or an entire device backup.

 

Then, using a software like MagicBerry from Menastep, you can extract your Text and SMS messages to an MS Excel file or a CSV file which can easily be opened in Excel.

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