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New Contributor
Posts: 3
Registered: ‎06-04-2014
My Device: blackberry torch
My Carrier: 8ta

retrieving contacts from phone before

My friend recently COMPLETELY locked herself out of her BBM. We tried the link forgot password. But to no avail. Subsequently she is not able to access any function on the phone.

We agreed that SECURITY WIPE is the way to go.The concern is how will she retrieve her contacts which were saved on the device. Please advice how we can go about this dillema
Posts: 95,816
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: retrieving contacts from phone before

1. Which contacts does your friend wish to save?

  • Her BBM contacts? BBM contacts will be connected with her BBID if she ever remembers her BBID password.
  • The device contacts, will not be saved if they are ONLY saved on the devivce. If your friend has ever performed a backup of her BlackBerry to her PC, or has BlackBerry Protect installed and backing up, she should be able to restore those contacts from the PC or Protect.


So, more information from you (or  her) is required for a specific answer.

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