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New Contributor
Posts: 8
Registered: ‎09-30-2012
My Device: Torch 9860
My Carrier: 2698085584

ring tones not ringing

Recently my phone has stopped making any ring tone noise or notifciation alert noises. I went into the settings and it has selected a sound for each and the volume is on loud but no sound comes out. Any suggestions on how to fix this?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: ring tones not ringing

Remove your battery  while your phone is powered on then replace it.

 

 

I hope that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 8
Registered: ‎09-30-2012
My Device: Torch 9860
My Carrier: 2698085584

Re: ring tones not ringing

Have taken the battery out and back in several times. This does not help the situation. Any other suggestions?

New Contributor
Posts: 8
Registered: ‎09-30-2012
My Device: Torch 9860
My Carrier: 2698085584

Re: ring tones not ringing

Have taken the battery out and put it back in several times. This does not seem to help. Any other suggestions?
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: ring tones not ringing

Go once again to your Sound Profiles.  Go to the one you're currently using and reset it.  Even though you might have Volume set at '7', move it to another number then back to '7'.  Do this for every notification you wish to receive i.e. vibrate, LED, etc.  Once you've done that, press the menu key and select Save.  Now do another battery pull after that and see what happens.  If that doesn't work, my next suggestion will be an OS reload.

 

 

Please post back with your results.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Highlighted
New Contributor
Posts: 8
Registered: ‎09-30-2012
My Device: Torch 9860
My Carrier: 2698085584

Re: ring tones not ringing

Thanks for the suggestion, did it and did not do anything. So I will try the OS reload and hope that solves my problem. WIll let you know.

Contributor
Posts: 17
Registered: ‎09-28-2012
My Device: 9790 on os 7.1
My Carrier: MTN South Africa

Re: ring tones not ringing

Are you using a blackberry Leather cover the one that automatically locks the keypad??

New Contributor
Posts: 8
Registered: ‎09-30-2012
My Device: Torch 9860
My Carrier: 2698085584

Re: ring tones not ringing

no I am not using any kind of cover at all. Th


ebeeP wrote:

Are you using a blackberry Leather cover the one that automatically locks the keypad??



anks for the idea

Contributor
Posts: 17
Registered: ‎09-28-2012
My Device: 9790 on os 7.1
My Carrier: MTN South Africa

Re: ring tones not ringing

the reason i ask is cause my wife has the 9900 and the pouch sometmes confuses the phone and stops ringing.