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Contributor
Posts: 13
Registered: ‎10-31-2011
My Device: bold9650
My Carrier: sprint

ringtone won't work ..reads invalid on all .I have blackberry 9650 bold

I have a blackbery sprint bold 9650.All of a sudden my ringtones won't work .I get an "invalid ringtone ..try another".This happens on everyone.I tried to remove battery for 30 seconds .Started up and it worked for one minute and then back to the same old problem.What can I do.

Thanx,

ravstam

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: ringtone won't work ..reads invalid on all .I have blackberry 9650 bold

Hello ravstam

 

Welcome to the forums

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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Contributor
Posts: 13
Registered: ‎10-31-2011
My Device: bold9650
My Carrier: sprint

Re: ringtone won't work ..reads invalid on all .I have blackberry 9650 bold

if I back up and then check ringtones its the same status.Didn't change anything