Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Regular Contributor
Posts: 84
Registered: ‎12-22-2008
My Device: Bold 9650
My Carrier: US Cellular

screen dimming

Very frustrated. Reinstalled os, battery pull, and uninstalled some apps. Still even though I have it unchecked to dim automatically it still makes the screen dim in lower light or even shuts off while I'm typing. Why! Ready to drop bb for android or iphone. Any help would be appreciated.
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: screen dimming

Hello sgesualdi,


To clarify, even when you are trying on your device, the screen will black out? 


If so, and you have done the clean application reload as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows (or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer) it would be advised you contact your point of sale to investigate this matter further.





Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 3
Registered: ‎12-06-2011
My Device: BlackBerry Playbook
My Carrier: SpeakOut

Re: screen dimming

Hello, my playbook recently has similar problem. I set my playbook No Auto Dim, and set it to stay in its brightest. It can suddenly goes dim by itself no matter what you are doing with it. Sometimes I shaked it a bit and it bright up again. But after a while, it dim again. I opened up the back cover, and pushed the screen connection flat cable but won't help. 


When the back cover removed, I found if I lightly press the mother borad around the Screen Cable area, will make it bright up immediately. But when I removed my figure, pressure is gone, screen goes dim immedately.


Anyone has same problem? and how to solve this problem? Appreciate someone can help.