08-25-2012 05:20 PM
09-04-2012 10:03 AM
To clarify, even when you are trying on your device, the screen will black out?
If so, and you have done the clean application reload as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows (or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer) it would be advised you contact your point of sale to investigate this matter further.
01-11-2015 02:16 PM
Hello, my playbook recently has similar problem. I set my playbook No Auto Dim, and set it to stay in its brightest. It can suddenly goes dim by itself no matter what you are doing with it. Sometimes I shaked it a bit and it bright up again. But after a while, it dim again. I opened up the back cover, and pushed the screen connection flat cable but won't help.
When the back cover removed, I found if I lightly press the mother borad around the Screen Cable area, will make it bright up immediately. But when I removed my figure, pressure is gone, screen goes dim immedately.
Anyone has same problem? and how to solve this problem? Appreciate someone can help.