Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-19-2013
My Device: blackberry toch
My Carrier: att

screen goes blank when I slide it up to use the keyboard

When my keybaord is covered I can see the display screen just fine, but when I slide my blackberry torch up to use the keyboard, my screen goes blank. All my buttons are lit up and the keyboard itself is lit up, but my screen is blank. Can someone give me advice on how to fix this? Thank u!
Guru II
Posts: 22,043
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: screen goes blank when I slide it up to use the keyboard

This sounds like a worn out or defective ribbon cable going to the display. The device will need to be repaired or replaced. I would contact ATT to see about any warranty service.

1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!