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New Member
Posts: 2
Registered: ‎09-18-2013
My Device: curve 9380
My Carrier: mtn

screen rotation

My curve 9380 since upgrade to 7.1 won't rotate to landscape and back ....pls help
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: screen rotation

Hey nazd,

Welcome to the BlackBerry® Support Community Forums.

 

Have you re-inserted the battery? If yes, I would suggest backing up and doing a clean reload of the BlackBerry device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerryTechnical Support Services for further review and support.

Thank you.

-HB

 

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New Member
Posts: 2
Registered: ‎09-18-2013
My Device: curve 9380
My Carrier: mtn

Re: screen rotation

Hi there I have re inserted battery and to no avail.
Will do backup and reload software and see
Thank you
Regards