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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎11-12-2012
My Device: torch 9800
My Carrier: rogers

screen

hi

my screen wont work unless its slided out and i use the key board any ideas why this would happen and i did drop it 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: screen

Dropping it won't correct the problem.  Smiley Sad

 

Oh.....you dropped it and maybe that caused the problem?  OK, gotcha.  Smiley Wink

 

Start with a battery pull.  Remove your battery while your phone is powered on then replace it.

 

 

Let us know if that helps you.  Smiley Happy


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Highlighted
New Contributor
Posts: 2
Registered: ‎11-12-2012
My Device: torch 9800
My Carrier: rogers

Re: screen

just tried pulling the battery and it didnt change anything got any more ideas if not i can still use the phone its just a pain having to slide it open the do anything