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New Contributor
Posts: 6
Registered: ‎10-23-2008
My Device: Not Specified

scrolling problems - can't scroll down

This morning my little scolling control decided it no longer wanted to scroll down.  I popped the battery out but to no avail.  I can scroll up or side to side but not down.  Is there an easy fix for this?  Is there a way I can scroll down my lists of emails so I can open them without using the scrolling mechanism.
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: scrolling problems - can't scroll down

It is likely just a bit dirty.

 

Do this (as recommended by RIM for this issue): press firmly on the trackball while scrolling IN the direction it does not want to go. That will normally dislodge the bit of lint or dust hindering it.

 

 

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New Contributor
Posts: 6
Registered: ‎10-23-2008
My Device: Not Specified

Re: scrolling problems - can't scroll down

I don't know if I replied to myself or to you with the last.  That technique didn't work in this case.  I don't suppose there is anything else I could try or that there is a way to get around without being able to scroll down.  I am in Mexico until December so I can't go into an ATT store.

Thanks

Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: scrolling problems - can't scroll down

Is there resistance when you ry to scroll down or does it roll but not respond? You can also take the ball out fairly easily to check for debris. Just remove the outer ring around the ball. But this is done at your own risk and pay attention to what direction the pieces are in.
~Lorrie~ Master of All Things Blackberry!
Super Contributor
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: scrolling problems - can't scroll down

A small screwdriver works well, as does a retractable razor.  The silver ring has 3 "clips" on it.  The blank spot on the ring goes at the top.  The trackball part reinstalls with the white plastic brackets to the left and right.  Blow it out with some canned air.

This is for the 8330.

Hope this info helps....

__________________________________________________________________
John
Stevie Ray! 1954-1990

** Don't forget to resolve your post with the accepted solution.
New Member
Posts: 1
Registered: ‎01-16-2009
My Device: Not Specified

Re: scrolling problems - can't scroll down

Here's an option before taking your bb apart.  Squirt some Windex on a paper towel. Not much, say less than your thumbprint. Wrap it around your thumb.  Scroll left, right, up and down for 30 seconds or so each direction.  The cleaner coats the trackball .... the friction cleans the underlying elements.  Hey, I'm not joking. Worked for me.  Patent pending.  (NOW, I'm joking!)  Hope this helps someone.
New Member
Posts: 1
Registered: ‎09-09-2009
My Device: Not Specified

Re: scrolling problems - can't scroll down

The windex method worked like a charm for me. Thanks for the help.
New Member
Posts: 2
Registered: ‎08-17-2009
My Device: Not Specified

Re: scrolling problems - can't scroll down

Hello all,

 

I had the same problem with my 8310 smartphone. Removing the track ball is real simple. You can use a toothpick to remove the outer ring. Hardly any pressure is needed and the toothpick doesnt harm the unit in any way. Once you have removed the ring, you can easily remove the scroll by simply turning the phone to one side. Clean the ball with some spirit, even your deodarant or perfume should do fine. Spray some spirit on a cotton stub and clean the track ball. Replace it carefully in the same way that you took it out. Place the ring on top and Voila...the track ball works perfectly fine.....like it was new.

 

Cheers....

New Member
Posts: 1
Registered: ‎12-14-2009
My Device: Not Specified

Re: scrolling problems - can't scroll down

Funny. I used 409 and it worked just as well.

New Member
Posts: 1
Registered: ‎06-19-2010
My Device: pearl
My Carrier: o2

Re: scrolling problems - can't scroll down

J Sanders. Thanks for the tip. It worked Smiley Happy ... for how long I don't know.  Time to google "how to dismantle Blackberry pearl" Smiley Wink