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New Contributor
Posts: 3
Registered: ‎05-20-2013
My Device: Bold 9900
My Carrier: SFR

security password



At first, sorry for my english, I'm french and I'll do my best to write properly ..


My BB Bold 9900 has got an security password, and it blocked my GPS and BBM

I tried to write this password but it doesn't work !


So I've made a safety cleaning (I first protect my folders and everything was on my BB,  on a memory card)


But when I put those informations from the memory card to my BB, the safety password is still there !

It was written that an safety cleaning would reset this password ..


How can I reset that password without loosing my informations ?


I'm talking about safety password, not my BB password


Thanks !

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: security password

Vous devez d'abord sauvegarder vos données avec BlackBerry Desktop Software. Une fois que vous avez fait cela, faire un nettoyage de sécurité puis restaurer vos données à partir du logiciel.




J'espère que cela vous aide. Smiley Happy



For my English-speaking friends:


You first have to backup your data with BlackBerry Desktop Software. Once you've done that, do a security wipe then restore your data from the software.



I hope that helps you. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New Contributor
Posts: 3
Registered: ‎05-20-2013
My Device: Bold 9900
My Carrier: SFR

Re: security password

Merci beaucoup !


C'est exactement ce que j'ai fait

Mais lorsque je fais la restauration, la restriction se remet en place et le verrouillage par ce mot de passe de sécurité également ..


Ai fait une restauration en annulant en cours de route, ça a l'air de fonctionner ..


Merci !