03-10-2010 10:20 AM
Email worked fine until I had to reset my password for my work account, now I can receive email via the blackberry from this account but cannot send. Send fails with "contains an invalid email address". My service provider and RIM have not been able to figure this out so far. Email account is not full, can access from a pc and send/receive. so problem is specific to the bb system.
I have read where others have had this issue, and that plain txt messages work (they do not for me) and also that you can delete the message body of the original in the reply and that works (kludgy at best) but I cant seem to delete the body of the message in the reply. any help would be appreciated. thanks
03-10-2010 11:41 AM
Hi and Welcome to the Forums!
You neglected to say what your work email account is..."Outlook-based" hints that it is Outlook Web Access (OWA), but could also mean that you use the desktop Outlook client to access some POP, IMAP, or other email service...and it's the email service that matters since that is what BIS communicates with. Consequently, it's difficult to point you to firm solutions. But, here is a KB that might be useful.
Plus, you can try this sequence:
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.
Good luck and let us know!
03-11-2010 08:37 AM
sorry about that, yes you are right, it is OWA. All of the things you have suggested have been tried by my service provider and even by RIM (the call was escalated to RIM by my provider). The device will receive mail just fine so obviously it can log into the account. In my old blackberry (curve) from which the settings were transferred, there was a screen where you could enter a different send address, and that screen doesn't seem to appear in the 9700. could it be that this is the issue, obscure though that might be, if my particular work emails system needs that. thanks again for any help.
03-11-2010 09:51 AM
Oh my...if you've already been escalated into RIM, then you've already reached the pinnacle of support! Well beyond what we can offer here. But, while it's not clear in your post, it sounds like the issue may not yet be resolved.
"Send Address"...hmmm...not sure exactly what that means, but if I understand correctly, you need to have a different server for sending than it is currently being used? Correct? If so, then if my understanding of BIS is correct, in BIS, the server you send via is actually the RIM SMTP servers...not technically your own providers SMTP server.
Or maybe you meant the "Send As" feature of Outlook? Again, I'm not sure exactly what you meant by "Send Address"...
But, again, if you've already been escalated into RIM, you've already surpassed what I think we can provide in these forums...
03-11-2010 10:28 AM
It's very perplexing, on the old BB we had to put in a slightly different domain name (not server) for sending, but that screen was missing on the 9700. Again it all worked fine (had the 9700 since december and this is not the first PW change, just that the send failures are concurrent with the PW change) All settings were transferred to the 9700 from the Curve in tact and it worked flawlessly up till this point. the missing screen/setting is the only thing that I can figure might need to be reset.
Many thanks for your well wishes and attempts to figure this out. If I get a resolution from RIM I'll be sure to post.