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New Contributor
Posts: 2
Registered: ‎05-27-2008
My Device: Not Specified

server status offline

Guys! Help please!


Our server crashed and before everything was fine- now I have a new server and re-installed BB DM. I use redirector via MS exchange server. When i connect for first time it finds outlook profile OK and I can do everything with DD DM but the E-mail settings are greyed out! The server status is Offline and will not connect.


It says "e-mail settings are not available without an online connection to your messaging system"


I have opened ports on server to no avail!


Windows SBS 2003 - BB DM is version


Any info greatefully recieved - I am sure it is something local or from server reconfig - but cannot find anything different!


Mnay thanks in advance

Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: server status offline

[ Edited ]



<editted due to incorrect advise - I didnt read the post correctly!>


Can you confirm via the Event Logs that the Mail subsystem has started?

Can you connect to your email on that PC (You may need to create a Mail profile to test this) 

Are you using the Desktop Redirector? 

What is the "Status" say?


Thanks in advance. 

Message Edited by OzBBerry42 on 06-03-2008 11:46 AM

Checked out my Blackberry FAQ's and Links to Needed Articles here