Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 5
Registered: ‎06-07-2011
My Device: 8520 curve
My Carrier: Cell c

service books got erased during upgrade.

MY cellc service books for BIS got erased during the upgrade so now my BIS is active but im unable to use the service without those service books.I have already contacted the carrier several times and they cannot provide me with the service books although they have tried. CAn someone please send me the correct service books to my email Calebchetty@gmail.com so i can manually restore them to the phone using the blackberry desktop software

 

thanx in advance!!

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: service books got erased during upgrade.

Are you on Cell C in South Africa?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎06-07-2011
My Device: 8520 curve
My Carrier: Cell c

Re: service books got erased during upgrade.

Yes i am...Any ideas for me??its going over a week now that im looking for solutions,and the carrier is useless at providing me with any sort of help

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: service books got erased during upgrade.

Yes, you should only need to resend your service books from the Cell C BIS login area.

 

On your BlackBerry device, go to:

1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 

From your desktop PC:  http://www.blackberry.com/btsc/KB02830
http://www.cellc.blackberry.com/

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎06-07-2011
My Device: 8520 curve
My Carrier: Cell c

Re: service books got erased during upgrade.

thanks so much for providing this information however ive just tried using it and it says my account cannot be accessed from a html browser and that i must use my phone to connect to the BIS, i was hoping i could get the books emailed to me so i could just restore it to the phone using the desktop manager(back up and restore feature).

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: service books got erased during upgrade.

Sorry, we can't do that, and besides, I don't have CellC service books.

Perhaps, if another CellC user drops by here... but I'd venture to say that's a small population of users in this forum.

 

Anyway, read this link below on how to change your login method from automatic to your PC browser.

KB14378How to change the login mode for a BlackBerry Internet Service account

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎06-07-2011
My Device: 8520 curve
My Carrier: Cell c

Re: service books got erased during upgrade.

ahh **bleep**,okay thanx anyway.i think i will send the phone back to blackberry to get the service books pre loaded for me.seems like there is no fix. or i will have to switch to another carrier perhaps that will solve the problem.thanks alot

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: service books got erased during upgrade.


chettycdc wrote:

i think i will send the phone back to blackberry to get the service books pre loaded for me.


Huh, what am I missing here? Seems like you're throwing the baby out with the bath water.

Just resend your service books.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎06-07-2011
My Device: 8520 curve
My Carrier: Cell c

Re: service books got erased during upgrade.

My carrier has tried several times to send me the service books but i dont receive it,now that i exhausted all my options im going to send it back to blackberry...
New Contributor
Posts: 3
Registered: ‎07-15-2011
My Device: Blackberry Torch 9800
My Carrier: Orange uk

Re: service books got erased during upgrade.

Hello, I have the same problems and i had enough for BLKBerry/ something wrong with Torch/ I am thinking to i phone .

JAR, uk