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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎05-15-2013
My Device: torch 9810
My Carrier: zain

service books

see I deleted some service books (pretty stupid thing to do) and I followed what to do to resend them according to KB02830 but unfortunately i faced problems in all the methods 
- in the first method, i couldn't open the email accounts cuz I get the error message: Your device had a problem connecting to the server
- in the second method, I logged in to the Blackberry Internet Service website using my blackberry ID and it didnt work and I have no idea which e-mail am i supposed to be using

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: service books

Hello batoolsarrar


Welcome to Support Forums



Please try this in the same sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


If still you're unable to recieve those then you can Call your Carrier , they can push those service book to your BlackBerry .


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