11-25-2013 12:46 PM
I purchased a new bold 9780 a few months ago and (finally!) got round to contacting my network to update my 'tarriff' so that I could access everything on my blackberry. I have been trying to set up my email on it all afternoon to no avail. I followed the setup email accounts and added my email address, where it says this is now up and running but when I go to send (or retrieve) and email it says "No message services configured. You will be sent to the set up wizard", but once there is shows as set up!! I have looked through other forums, where it says to go through OPTIONS to HOST RUNNING TABLE to RESISTER which I have done and received a message saying Blackberry is registered, yet this still doesnt change the email message! This is so frustrating and probably a really simple answer! Ive had Balckberrys before and its never been this hard to set up!
11-25-2013 10:46 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
11-26-2013 01:15 PM
thanks for that, i had already done step 1 anyway, but I am unable to complete step 2 (and 3) as I dont have the service book to delete!!! I have tried registering on blackberry website, which it says is done and that ill get an email icon (which is already there!) but nothing has changed! Ill try taking off the battery, and see if that reboots it otherwise ill have to contact my network provider (again!)
11-26-2013 10:24 PM
11-27-2013 03:26 AM
I didnt skip step 2 - I simply couldnt perform it as there wasnt the 'book' there to delete therfore I could not move onto step 3!!
I have contacted my internet provider, who, after running though all the same steps I had, eventually had to wipe the phone and start from manufactuers settings (even though they could 'see' at their end that the email was set up, just wasnt coming through on my phone). Anyway, its been reset and it still doesnt work!! We'll be running through all these steps again when they call back this afternoon to see if it worked!