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Contributor
Posts: 12
Registered: ‎01-11-2013
My Device: bold 9780
My Carrier: t-mobile

Re: slow to download videos

Another thing. When I go to view a video from youtube the picture is always breaking up and "buffering" keeps popping up on the screen. The audio still plays though.
Posts: 94,489
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: slow to download videos

Hey. Is this slow while you're connected to wifi or not on wifi?
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Contributor
Posts: 12
Registered: ‎01-11-2013
My Device: bold 9780
My Carrier: t-mobile

Re: slow to download videos

I have it on wi-fi and mobile, but it automatically chooses. I could set it at manual I think.
Posts: 94,489
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: slow to download videos

You can't choose, the device chooses WiFi always if connected to WiFi.

 

Please try turning off your WiFi connections and attempt to download only from the mobile network connection.

What happens?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 12
Registered: ‎01-11-2013
My Device: bold 9780
My Carrier: t-mobile

Re: slow to download videos

Still the same. Also, don't know if this helps but when I open a video on youtube the picture breaks up, it keeps buffering, but the audio stays pretty much consistent throughout.
Posts: 94,489
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: slow to download videos

Yep, I saw that earlier. The YouTube buffering is another sign that you've got a slow data connection. 

 

So, now can you try using the media player or downloading with the wifi network turned off and leave only the mobile network active? Make sure on the mobile network screen you leave Data Services set to on. 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Contributor
Posts: 12
Registered: ‎01-11-2013
My Device: bold 9780
My Carrier: t-mobile

Re: slow to download videos

Still doing it.