05-13-2009 12:05 AM
memory getting low, want to wipe out all email. bb help said that i shd be able to click "menu" while in a date field and "delete prior." that option's not showing up. am i in the wrong place?
Solved! Go to Solution.
05-13-2009 01:29 AM
Hi and welcome to the BlackBerry Forums
You need to go to the main message folder, go to any specific day, press menu and delete prior.
If you don't have this option, try resetting the device, with the phone turn on take out the battery for 30 seconds and install the battery again.
05-13-2009 10:36 AM
Thank you so much - clicking "kudos" isn't working for me but if it did I would definitely clicking. The key was selecting the day itself, not opening a specific message and clicking the date line of that particular message, which is what I'd been doing. Your msg cleared that up. Thanks!