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New Member
Posts: 1
Registered: ‎04-17-2011
My Device: Not Specified

software problem??? pls help

I bought a blackberry curve 8520 hardly 3weeks ago, it hangs every time I play word mole (came pre-loaded) on it.

Can someone pls advise what the problem might be???
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: software problem??? pls help

Hello,

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.




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