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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-21-2013
My Device: 9790
My Carrier: base

software update/back up problem 9790


I did a software update,and after the update was finished my battery died. I plugged it into charge and clicked install.My phone goes to Backing Up your data  screen and is not moving pass 10%. I can't use the phone etc, as it won't move pass the Back Up Screen. switching on/off does not helpSmiley Sad When I plug it to my MAC,the device is recognized but I can't do anything there either. Appreciate the help