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New Contributor
Posts: 7
Registered: ‎11-29-2012
My Device: bold 9790
My Carrier: 02

Re: software update blackberry 7

One last problem; battery has drained from the update but everytime I charge it the update continues!? I cant do anything whilst it has a dead battery

Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: software update blackberry 7

Set it on a proper wall charger (not PC USB) for 2 hours...then continue with the recommended remedies.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎11-29-2012
My Device: bold 9790
My Carrier: 02

Re: software update blackberry 7

Thank you for all of your help, I feel so thick with technology!!! I am going to go and charge it and go to bed, I shall message you tomorrow to let you know how it went. Thank you once again!!!!!!!!

Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: software update blackberry 7

You are most welcome...sleep well and we'll see what tomorrow brings.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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