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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-04-2013
My Device: blackberry curve 9360
My Carrier: 02

software update confusion

On my phone it is saying I have a software update but on my blackberry desktop software its coming up with nothing. I need help because my phone is refusing to find service anywhere and just wont work

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: software update confusion

Hi AliceWarr,


Welcome to the support community!

Could you provide a bit more detail please so we can better assist?

What version of BlackBerry Desktop Software do you have installed? Does your computer connect to the internet sucessfully? Does the BlackBerry Desktop Software recognize and connect with your BlackBerry smartphone when its connected via USB? Are you able to take a backup file sucessfully?


I look forward to your response.



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