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BlackBerry® OS Smartphones

New Contributor
Posts: 8
Registered: ‎07-02-2011
My Device: torch 9800
My Carrier: vodafone

software update problem

i updated my bb software bundle via the handheld settings-software updates. no problems downloading the software but when it came to restoring my data its stopped at 23% on the bb messenger bit!

can i simply do a battery pull or will this hinder my data/phone? its been stopped for a good couple of hours now thought id try here first rather than ring the dreaded 191 vodafone customer services!


any help would be appreciated



Trusted Contributor
Posts: 123
Registered: ‎07-10-2011
My Device: Torch 9800
My Carrier: telus

Re: software update problem

I would try a battery pull not much you can do right now. Then try updating again. Also remember to install BB protect as well. Though BB protect will only backup essential data not pictures or music.