10-30-2012 08:53 AM
Is asking for the password as you connect to the BlackBerry Desktop Software?
It's the exact same password which you enter ON the device.
Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".
Does that make sense? Does it sound familar to your usage?
So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code