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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-13-2013
My Device: blackberry curve 9360
My Carrier: telus

software update

someone please help ! 

my phone today did a software update which is fine so i left it alone and continued with that i was doing. i later left my room and while i was gone it happened to die during the software update turning off the signal also. i charged it back and it is stuck on the screen at 13% of the update and the signal is still set to off. it has been like this for the like 6 hours. i have pulled the battery plugged it into my computer but nothing is working, is there any way i can cancel the update to turn the signal back on or a way to finish the update without the signal on ?

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: software update

It's stuck on either the smartcard or social feeds backup/restore.


Article ID: KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

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