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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-02-2013
My Device: blackberry bold 9900
My Carrier: telstra

software update

Hi All, i have just done a software update on my blackberry bold 9900(7.1 os) this was done on the 2/3/13 after doing this i cannot setup emails as this function is blocked out and can not access this feature. help with this would be much appreciated. regards wayne

New Contributor
Posts: 2
Registered: ‎03-02-2013
My Device: blackberry 9900
My Carrier: celcom

Re: software update

If not mistaken .you need to reconfirm your blackberry ID first,then its back to normal

others bb user...pls advise


Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: software update

Hello waynemp


Welcome to BlackBerry Support Forums



I assume you have BlackBerry Data Plan / BIS already on your account, as you updated your device software so first please try those steps in a sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


After performing those steps try to open Email Setup options to see if that allows .If still fails then from your BlackBerry browser browse to www.blackberry.com/integrate to add / edit your email account .


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