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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-10-2013
My Device: blackberry 9320
My Carrier: vodafone

some keys not working

my daughter got a new blackberry 9320 about 6 months ago, some of the keys aren't working this is the second time this has happened although it started working before it's not doing that this time please help
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: some keys not working

Hello tracym97,

Welcome to the BlackBerry Support Community.


The following article may help regarding the issue you are experiencing with the keypad on your BlackBerry smartphone:

Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640

If this process fails to resolve the issue, please contact your point of sale for further assistance.


Thank you.



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