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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-24-2012
My Device: 9900 bold
My Carrier: o2

some letters on my keyapd dont work

Some of my keypad keys have stopped working, the letters "a q e r o u" have stopped responding. I have been looking around for answers on websites on how to sort this problem. can anyone help pls??

Guru II
Posts: 22,025
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: some letters on my keyapd dont work

Did the device get wet or get exposed to any moisture?

If not, then the device should be under warranty and I would contact O2 for a warranty replacement.

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