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Contributor
Posts: 12
Registered: ‎08-09-2008
My Device: Not Specified

soooo frusterated...email problem

So when i bout my curve the guy at the store set it up so my gmail account was forwarded to my phone...and it worked for awhile then stopped all of a sudden. now i cant even use my blackberry account or gmail to send or recieve emails..ive tried so many things to fix it please help me!!!!
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: soooo frusterated...email problem

Hi and welcome to the forums!

Have you changed any email settings?

Do you have another email address on the device that is working?

Please write back with BB device model and Carrier so we can help you.

in the meantime...BREATHE Smiley Happy Smiley Happy

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Super Contributor
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: soooo frusterated...email problem

First remove the battery for 30 sec....replace it.  Try sending an email.  If it does not work.  Send service books.

 

This is how you do that:

Click on the "Email Settings" icon on your device

This will take you to the Blackberry Login Screen

Login, .................if you have not created a username and password.....do it now and write it down.  If you forget this information.....you have to call Blackberry to get a reset.

Once you've logged in....Click on "Email Accounts"

Then choose "Services and Settings"

Then "Service Books"

Then "Send Service Books"

 

This will send an email to each address on your bb device.  Hopefully you will recieve them.

 

Also your account may have to be validated....if this is the case you will see this screen as soon as you login to the Blackberry website.

 

Let me know if it works or if you need any further assistance.

__________________________________________________________________
John
Stevie Ray! 1954-1990

** Don't forget to resolve your post with the accepted solution.
Contributor
Posts: 12
Registered: ‎08-09-2008
My Device: Not Specified

Re: soooo frusterated...email problem

i have the 8310 curve from at&t. and the only email setting i changed were deleting my gmail account off the phone because thats the one hathat i noticed wasnt working, i never used my bberry.net account. But now i want to and it doesnt send ro recieve any emails... p.s. thanks for hasty response
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: soooo frusterated...email problem

When you want to setup your gmail account please let us know.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: soooo frustrated...email problem

Hi jdavis503! If I don't get you wrong you were using Gmail for a while and suddenly is stopped working then you've deleted you gmail from BIS integration. And now you're interested to use blackberry.net ID of your AT&T.

 

Integrating email ID in BIS is very simple to do and you can perform it by your self. Follow the below steps -

  1. Go to Email Settings icon on your device
  2. Login using using the user name and password (if already set by you)
  3. Under Services click on Email Account
  4. Click on Add An Email Account to integrate any POP or IMAP enable email (i.e.. gamil, hotmial, ISP mail etc)
  5. To create BlackBerry.net ID click on Create A BlackBerry Email Address
  6. Type your preferred User Name and enter your Password for that ID

After every successful email integration you'll receive an confirmation email from Activation Server. That's it!! You're done with BIS email ID integration.

tanzim                                                                                  
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New Member
Posts: 1
Registered: ‎09-08-2008
My Device: Not Specified

Re: soooo frusterated...email problem

What is the blackberry # you can call to have you username reset. I know my password just not the username. I have tried everything. Thanks in advance for your help.

Robin