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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎11-19-2012
My Device: storm 2
My Carrier: verizon

speaker and sound does not work, restting does not help please help

 
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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: speaker and sound does not work, restting does not help please help

Hi fonyango,

 

Welcome to the Support Community!

By resetting your BlackBerry® Storm2™ smartphone, are you referring to a clean software reload or removing and reinserting the battery? If you have not already done so, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file. If this does not resolve the issue, I recommend contacting your wireless provider for other options.

Hope this helps.


-FS


 


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