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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-29-2013
My Device: z10
My Carrier: videotron


My speaker phone doesn't work at all! It's not set on silent or mute. When I play music without my headphones...nothing! I can't even hear the ring tones when I receive calls...
Can some please help me or should I return my phone. Just bought it today
Thank you
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: speakerphone

Hey Sebz10,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest creating a backup of your data through BlackBerry Link.  Then I would suggest performing a security wipe, follow these steps:


1. On the BlackBerry Z10 go to Settings.

2. Click on Security>Security Wipe.

3. Type in BlackBerry and press Wipe data.  


Please note:  This will erase all data on the BlackBerry Z10, once completed test the speakerphone prior to restoring any data.


Let me know if you have any more questions.





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