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Contributor
Posts: 16
Registered: ‎11-09-2010
My Device: Style 9670
My Carrier: sprint

sprint navigation missing file?

I've use my sprint navigation all the time .. today I clicked my sprint navigation icon and the following error comes up:

 

"error starting sprint navifation Module 'releaselibSN30' not found ...

 

not sure if it;s a phone error or sprint nav error?  

 

any suggestions / help would be great!

 

Thank You!

Contributor
Posts: 14
Registered: ‎04-07-2011
My Device: Sprint BlackBerry Style 9670
My Carrier: Sprint

Re: sprint navigation missing file?

i would try and uninstall and then reinstall sprint navigation:

 

highlight your sprint nav icon but don't click on it, press the menu key, click delete. your device will probably want to restart after its deleted. when the device starts back up your sprint navigation icon will still be in your applications list. click on it, it will take you through downloading it and installing it again. test it out, see if you get the same error.

 

 

or download sprint nav over the air (ota) and then install it over the version that is currently installed:

 

open your browser and type this in the address bar: ota.telenav.com/ota/sn/nav that is a link to download sprint nav from the web. it will ask you if you want to install over the version that is already installed, press yes, party.

Highlighted
Contributor
Posts: 16
Registered: ‎11-09-2010
My Device: Style 9670
My Carrier: sprint

Re: sprint navigation missing file?

I did end up reinstalling and it works again!  thanks Smiley Happy