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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎02-11-2013
My Device: curve 9320
My Carrier: bmobile

stolen phone

i purchased a phone on the 10 of  last month ,someone stole it on the 8th of this month from my sons bag my service provide tells me they can only trace the phone if the person is using my sim card which they are not ,can i get RIM to disable the phone ,this person though is using the unit to communicate via the pin how can i get back my phone or shut it down!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: stolen phone

Hi pepperpot

 

Welcome to Support Forums

 

Sorry for your loss !  BlackBerry cannot disable or Block that device ,All support starts with our Carrier or Service provider .It is your Carrier who can to Block or Blacklist that device if they are capable of ( Though all carrier are not able to do this ) 

 

Inaddition please read this article : Lost or Stolen BlackBerry -- What to do?

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