03-04-2014 06:40 AM
please help. i have a problem with my 9520. when i turn it on, when i try to open anything, it jus highlights no action taken. i can even scroll up and down but i cant open anythin. only the power, camera and lockscreen keys are working. i have tried to wipe the device and updated the software, even tried the battery reset but nothing worked. now i dont know what else to do, please help
03-04-2014 08:01 AM
03-04-2014 09:31 AM
03-04-2014 10:00 AM
Visit http://us.blackberry.com/software/desktop.html and download the software of BlackBerry Desktop Software.
I'd suggest to leave your sim card and SD card out during factory reset process.
03-07-2014 08:58 AM
i tried reseting to factory settings, but nothing happened. i also replaced the LCD and the screen but still the same. i am now thinking that it might b a hardware problem. Isnt ther like a PC software that caliberates the blackberry mobiles