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New Member
Posts: 1
Registered: ‎08-27-2010
My Device: Blackberry 9530 (storm)
My Carrier: Verizon
Accepted Solution

storm 9530 facebook app problems

I just got a blackberry storm last week, and have been trying to download the facebook app.  It downloads, but when I go into the application it doesn't stretch across the whole screen.  It is just a very small box in the middle of the screen.  Are there settings I need to change?  Please help!  I'm getting extremely frustrated!

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: storm 9530 facebook app problems

Hello shajfurr and welcome to the BlackBerry Support Community Forums.

 

Try downloading the new version from www.blackberry.com/facebook

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Member
Posts: 1
Registered: ‎10-13-2010
My Device: Storm 9530

Re: storm 9530 facebook app problems

I visit the link that you gave, after i completed downloading the icon doesnt show up on my menu or on downloads folder. when i tried it again it asks me if i want to override the previous version installed as if its already installed. please help!

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: storm 9530 facebook app problems

Hello ryanke and welcome to the BlackBerry Support Community Forums.

 

Go into your Options -> Applications and delete Facebook from the list

After its deleted, remove the battery from your BlackBerry

Once the device is restarted, try the download again from that same link

 

Let me know how you make out.

 

Thanks! And have a great day Smiley Happy

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 2
Registered: ‎11-24-2010
My Device: Not Specified

Re: storm 9530 facebook app problems

ANY resolution to this issue??

 

I have the same problem!!!!

New Member
Posts: 2
Registered: ‎11-24-2010
My Device: Not Specified

Re: storm 9530 facebook app problems

I had the same issue.

 

I have done as suggested.........delete Facebook. Check all settings. Remove battery. Have RIM email me the download, after logging in. Opened email on my 9530 and registered thru BB and downloaded. Logged into my Facebook (small center screen) and went thru all the BS.

 

Now, only a small box in middle of screen. Cannot get it turned sideways. PLEASE HELP!

 

Been using this Storm for over 18mo. Had the original Facebook that worked great. Then with an update, as i am sure you are aware, it was gone. Been using browser to use FB. Now told fixed and download. Not good.

 

Actually can get some of FB to work thru my Messages. Using thru the FB link is small, middle and impossible.

 

Thank you

New Contributor
Posts: 4
Registered: ‎09-07-2010
My Device: storm
My Carrier: vodafone australia

Re: storm 9530 facebook app problems

I have the same problem, someone HELP please!!

I've installed the upgrade v1.9 and its the same, small screen.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: storm 9530 facebook app problems

I use the BlackBerry Storm myself and the Facebook application works fine for me.

 

Try doing the following:

 

Back up your BlackBerry device

Delete Facebook from your BlackBerry by going to Options>Applications

Do a clean software reload as shown in KB11320

Do not restore any data yet

Go to www.blackberry.com/facebook

Log in to Facebook and ensure it works properly

Restore your back up data file

 

Let me know how you make out

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: storm 9530 facebook app problems

 


worldlycheetah wrote:

Now, only a small box in middle of screen. Cannot get it turned sideways. PLEASE HELP!


 

you simply need to deactivate "compatibility" mode for facebook.

home screen >> options >> applications

in the top right corner, choose "third party". then hover on Facebook and open the menu to deactivate the "compatibility" mode.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Member
Posts: 1
Registered: ‎01-31-2011
My Device: Storm 9530

Re: storm 9530 facebook app problems

Thanks!  Your suggestion worked with no need to re-install the application again.

 

On my phone I had to do two things differently from your instructions:

1.  In Applications, I had to select "Add-on" and not "Third Party"

2.  Once I selected "Disable Compatibility Mode", I had to reboot (battery pull) my phone for the change to take effect.

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