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BlackBerry® OS Smartphones

Regular Contributor
Posts: 57
Registered: ‎11-04-2010
My Device: Z30. 9860. 9800. PlayBook.
My Carrier: Optus

storm2 stubborn contact

I have a problem with one contact which refuses to be removed or edited a message appears contact updated externally I know where it came from but even the other phone cannot seem tonalter it I could probably live with it but this one contact us preventing my voice command system to fail. I try voice which starts and shows a screen scanning contacts then stops at 4% which is logical As the offending contact us B. A wipe is not a viable option if I cannot resolve the contact issue at least I would like my voice system back
Thanks for any help
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: storm2 stubborn contact

Hello redheadp,


You can clear out the Address Book data base only without having to do a full wipe.


Back up your BlackBerry and follow KB10167 to clear the Address Book and Address Book - All databases


All the contacts should then be erased off your BlackBerry.


If you synchronized with a desktop application like Outlook or using BIS with Gmail or Yahoo, you can re-sync to add them back.


Let me know how you make out


Thanks! And have a good day Smiley Happy



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