Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎08-14-2009
My Device: Not Specified

struggling to load BBM on my Blackberry Bold.

I bought a brand new Blackberry bold 9000. I cannot access the BBM service as apparatly it is not preloaded. The local service provider (SingTel) in Singapore say they cannot help. How is it that BBM is not preloaded on this expensive phone. Can someone help? Thx
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: struggling to load BBM on my Blackberry Bold.

Hi there!

 

Interesting -- I too thought the BBM is a core application that the carriers could not block out. Interesting.

 

There are a couple of ways to try and get it...via the BB update site:

http://na.blackberry.com/eng/update/

 

Or via your installed Desktop Software -- the application loader should show it with a tic box that is unchecked...run through that, but check the box and it should install.

 

Goo dluck and Let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Elite I
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: struggling to load BBM on my Blackberry Bold.

WelcSmiley Happyme to the cSmiley Happymmunity suppSmiley Happyrt fSmiley Happyrums

Smiley Happy Smiley Happy Nurse-Berry Smiley Happy Smiley Happy
_____________________________________________________________
Follow NurseBerry08 on Twitter