02-11-2013 05:28 AM - edited 02-11-2013 07:09 AM
I have blackberry bold 9790 my software 7.0 bundle 2254 I was trying to update it to 126.96.36.1999
so when the device start to back up it stuck in the middle and now i can not use my blackberry or make calls
please any advice what should i do?
However, i tried to take off the battary and put it again but its also show this
Solved! Go to Solution.
02-11-2013 06:11 AM
Unplug your phone then plug it back in and try again. Sometimes it can take a few tries before the entire backup and reload completes.
I hope that helps you.
02-11-2013 07:16 AM
Do you have any previous backup of your device , Because to recover your device from this present situation you loose data within your device, try those steps to recover your device from this present situation :
There are two methods of recovery for you to try:
02-11-2013 08:46 AM
You are most welcome But yes always the first steps in resolving those knid of issue is as Bill suggested , If that fails you can consider other options , just as above. I hope you are able to recover your device.
In addition I suggest go through this Article regarding Backup How To Backup Your BlackBerry , it will help you a lot if such situation arise in future.