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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-15-2011
My Device: curve 8520
My Carrier: -

supplementary service error : general error.

hello im using BB curve 8520 but my BB got a problem that show "Supplementary Service Error: General Error" after a few minute i send a message or make a call. i have try to take out the battery for 30 seconds and reinstall it again but the same problem occur. please help me.

New Contributor
Posts: 9
Registered: ‎11-05-2012
My Device: curve 8520
My Carrier: cellc

Re: supplementary service error : general error.

Hi I have the same problem."Supplementary Service Error:General Error. Please help??? but when I put my card in someone else's phone and try calling out then it work..then I just put it back in my phone then it works fine again..is there anybody out there that can assist me Please????
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: supplementary service error : general error.

Hi shesha,


Check the below KB article -


  • KB11542 "Supplementary service error: Unexpected Data Value" appears on BlackBerry smartphone

If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Posts: 10
Registered: ‎05-02-2013
My Device: blackberry torch 9850
My Carrier: verizon wireless

Re: supplementary service error : general error.


i have a blackberry tocrh 9850 my bbm service can't work because of the problem of "Supplementary Service error : General Error" if i put my sim card in another mobile it work properly but in my phone does'nt work and if i get a new sim card it work for a seconds then it return the same problem like the old sim card . so please i need help i have been with this problem for 2 months and i can't fix it . can't also use my bbm !!

please help me !!