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New Member
Posts: 1
Registered: ‎08-11-2012
My Device: Bold 9000
My Carrier: Digicel

suspended settings/service

[ Edited ]

GOod night,


Just registered to find out why RIM would suspend setting/service from a blackberry Phone? I newly acquired a second hand blackberry phone (Bold 9000) got it fixed up and connected to my Mobile Service provider (Digicel Jamaica). However, the phone would not be able to use the internet or service even after the plan was set up by my service provider. When i called them back about it they told me that RIM suspended the mobile. Is this done? Why would this be done? and can this be corrected?



Thanks Much




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Hall of Famer III
Posts: 58,174
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: suspended settings/service

Hi and Welcome to the Community!

RIM rarely suspends anything unilaterally. Rather, if a carrier reports a BB as lost or stolen, they can report it as such and block services from being enabled on the device. But, as a user-to-user community, no one here can check anything "behind the scenes" to provide you anything authoritative about this situation. You would need to convince your carrier to escalate into RIM to see if they can find out more information for you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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Super Contributor
Posts: 338
Registered: ‎11-02-2008
My Device: Z10
My Carrier: Verizon

Re: suspended settings/service

You purchased a hot phone perhaps. Get a refund or a legit phone from a reputable source.
Z10, OS Version