Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Visitor
Posts: 1
Registered: ‎10-18-2008
My Device: Not Specified
Accepted Solution

switching PIN

I just bought my phone from someone. The phone won't let me setup e-mail because the PIN is already associated with someone else. If that person doesn't use the phone anymore, is there any way to remove their e-mail address from the pin?
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: switching PIN

Yes, that person or you need to call the previous carrier and have the PIN released from that account. Tell them you bought it used.

 

If you call, be nice, they don't have to do it for you.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code