Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-19-2013
My Device: 9790
My Carrier: Maxis

syn outlook contact fail



BB 9790 OS 7.1, desktop software



Unable to complete syn outlook contact 


Syn start well at begining, 

 1) Reading from outlook

 2) Converting

 3) Preview


A message popped

    "Changes will be made to your organizer data…"


After click "YES", syn start running... however, it always stuck and hang at this step 


    "Synchronizing … Progressing… updateing BB address book data" 


then data never moved and just hanging and stop on screen.


No improvement even I reinstalling desktop software and update 9790... 


Any idea how to get syn done?





Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: syn outlook contact fail

Please confirm that you have disabled Wireless sync. To do that follow below steps -


BlackBerry 6.0 and BlackBerry 7.1:

  1. On the BlackBerry smartphone, open an organizer data application (for example, the contact list)
  2. Press the Menu key and click Options
  3. Under Contact Lists, select the default contact list used for synchronization
  4. Disable Wireless Synchronization by clicking the check box
  5. Press the Menu key and click Save
  6. Repeat steps 1 through 4 for each organizer data application that you want to synchronize through a wired connection

Also follow the below mentioned KB article to setup proper sync -


  • KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software

If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit