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New Contributor
Posts: 5
Registered: ‎04-30-2012
My Device: Tour 9630
My Carrier: Verizon Wireless

sync continues to delete past calendar items despite fixes

I have a Tour 9630 and since lates upgrade of Desktop Software, sync of calendar items wants to delete past calendar items from computer Outlook 2007. I have followed instructions from KB18694 but no change in sync problem. 

Help!

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: sync continues to delete past calendar items despite fixes

Hi pjrobbins,

 

Welcome to the BlackBerry Support Community.

What version of BlackBerry Desktop Software do you have installed? Can you please check to make sure the past calendar items are all still showing on your BlackBerry smartphone before trying to synchronize again. Can you then let me know if you receive this prompt when the calendar entries being deleted on the computer are still on your BlackBerry smartphone?

 

I look forward to your reply.

 

 


-FS


 


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New Contributor
Posts: 5
Registered: ‎04-30-2012
My Device: Tour 9630
My Carrier: Verizon Wireless

Re: sync continues to delete past calendar items despite fixes

I am using BB Desktop software version 7.1.0.37. I have stopped deletion on computer by setting sync to one way from computer to device. Sync still wants to delete on device recent but passed calendar items. I have changed BB setting to save calendar items forever.Seems to have started with last update to Desktop software. 

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: sync continues to delete past calendar items despite fixes

Hey pjrobbins,

 

Can you please check and let me know if the calendar entries are still on the BlackBerry smartphone when the sync tries to remove them from your computer?

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 5
Registered: ‎04-30-2012
My Device: Tour 9630
My Carrier: Verizon Wireless

Re: sync continues to delete past calendar items despite fixes

I got this to sync properly by changing desktop settings to sync all calendar items vs. just future items. Thank you anyway.