06-12-2012 01:51 PM
Hi and Welcome to the Community!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove any/all device OS update package(s) from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
3) Get a fresh download of the RIM Desktop Software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install the Desktop Software to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
Hopefully that will get things going again.
Good luck and let us know!
06-12-2012 04:47 PM
followed step by step your suggestion. Now I get this one:
CPreferencesManager::save:File not found: C:\Users\Me\AppData\Local\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Translators\M
06-12-2012 04:51 PM
06-12-2012 04:55 PM
everything seems to go well, but the program stops on last 6 contacts, then the sync message. Consider that since 2 days ago, when I upgraded, I didn't add new contacts, so nothing changed.
06-12-2012 05:00 PM
everything seems to go well, but the program stops on last 6 contacts, then the sync message.
That might indeed mean something...a record could have become corrupted, causing this (normally, though, the errors are more indicative). Perhaps you can try advanced logging and see if it helps:
Before you ask, no I've no way to help decipher the resulting logs. (Hopefully that still exists and works that way in the latest Desktop Software)
If you can narrow down to a corrupt record, you then have the other task of finding and correcting it. I've not had to try it myself, but I've heard that if you export from Outlook, the data will be in the same order as the synchronization process uses...which could then guide you to the proper record(s) to correct.
06-21-2012 06:40 AM
06-24-2012 04:12 AM